Housing FAQ

 

Metrogate portraitYou probably have questions about what your living situation will be like while you are in London. We've answered many of the frequently asked questions about the following topics below: 

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BEFORE YOU GO


FACILITIES AND SUPPORTS QUESTIONS


MAINTENANCE QUESTIONS


MAIL


PHONES

Applicable to students living at Hyde Park Gate, Metrogate House, Manson Place or 123 Queen's Gate


HEALTH AND SAFETY FEATURES IN OUR STUDENT RESIDENCES

 Accreditation, Inspections & Training Fire Safety and Prevention Testing and Servicing  Security

 

ANUK Accreditation Network

  • All FIE Buildings are accredited by the Nation code of standards for larger student developments 2017.

Health and Safety Inspections

  • Conducted in all buildings on a weekly basis.  The inspections include fire extinguishers, fire blankets, call points and sounders.
  • All corridor and kitchen doors and emergency lighting is checked on a monthly basis.

 Training

  • Health and Safety, First Aid and Fire Marshall training is conducted periodically.

 

 Fire Risk Assessment

  • The Fire Risk assessment is checked and updated as and when required.
  • Fire Drills and conducted two times per annum.
  • Evacuation plan is displayed throughout the buildings.
  • Building floor plan is displayed in the entrance of each building.
  • Fire extinguishers are located in corridors common areas, fire extinguishers and fire blankets are located in the kitchens and serviced annually.

 Fire Alarm Panel System

  • All fire panels in the buildings are fully addressable (shows location).
  • Smoke detectors located in rooms, all common spaces, and corridors.  Heat detectors and door magnets are located in all kitchens (kitchen doors will close when the alarm is sounded).
  • All Fire Panels are connected to the Emergency phone, the FST are alerted when the smoke/ heat detector is activated.
  • The fire alarm panel is serviced and maintained quarterly per annum. 

 Building Materials

  • All building materials used in renovations are fire-rated

 Escape Routes

  • Escape routes have emergency lights which are tested monthly and quarterly
  • Escape routes are clearly signposted with illuminated signs.
  • Escape routes are checked weekly and kept clear at all times

 

 Electrical Testing

  • Portable Appliance Testing (PAT) All electrical appliances and equipment are tested annually in each building; stickers are displayed on each item.
  • Electric Installation Testing (BS7671) All electrical systems within the building are tested every 5 years.  This would include main intake position, wiring, fixed appliance testing, fixed equipment, fixed machine, hard wiring, electrical wiring, fixed wiring testing, mains, circuit or insurance testing. 

 Boilers

  • All hot water and heating system boilers are serviced annually and gas safety certificates are provided and displayed on the main notice board in each building.
  • Carbon monoxide detectors are placed near the boilers in each flat.

  Lift Safety

  • Lifts (elevators) in Foundation House and Metrogate House are inspected and serviced on a monthly basis, in addition to annual external inspections. 

 

 CCTV

  • 24-hour closed circuit TV is in operation within the public areas of all residences

 Entry into FIE Buildings

  • Metrogate: All exterior doors have a secure entry code, given to students during Orientation. Students are provided two keys; one to their flat and one to their bedroom.
  • Hyde Park Gate and Manson Place: Entry to the building is with a key. Students are also given a key to their flat door and bedroom door.
  • Foundation House: Entry is by secure entry code, provided to students at Orientation. 

 Staff

  • Members of our Facilities Support Team are on-site and available during emergencies 24 hours a day, 7 days a week.
  • The Metrogate front desk is manned 24/7 and answers the emergency lines used by all FIE London students.
  • A Residence Life Supervisor (RLS) is on call at all times.
  • RLS live in each student residence
  • Emergency telephones are monitored at all times.
  • Two emergency numbers are provided in case the provider of one goes down.

 

 London Emergency Numbers

  • +44 (0)20 7808 0131
  • +44 (0)20 7589 0728