EMERGENCY SERVICES

Dial 112 for police, fire and ambulance service - this number is only for emergencies  (eg crimes in progress, medical crisis, danger to life). You can also:

• dial 061 for emergency medical help
• dial 091 for the police in Madrid
• dial 092 for the police in Barcelona

FIE EMERGENCY NUMBER

 Our 24/7 Support Team can be reached on these emergency numbers:

• +34 663 040 790 (Madrid and Barcelona)
• +44 (0) 207 808 0131 (London) 
• +44 (0) 207 589 0728 (London alternate number)

EMERGENCY INCIDENT RESPONSE PLAN

All students are sent a copy of the Spain Emergency Incident Response Plan, which is reviewed regularly by the Emergency Incident Review Group (EIRG). EIRG consists of senior managers and department heads from across FIE and convenes at least once a year.

Invoking the procedure is at the discretion of EIRG and a Senior Leadership representative based on the assessed threat to our Madrid and Barcelona based students' health, and welfare.

COMMUNICATION

All students should have a reachable cell phone and must submit their number to FIE during their application process via the application portal 

Students should also check their emails regularly and keep FIE informed of any changes to their email address. For other communique, we recommend that students look out for alerts from:

• Spain Government Foreign Travel Advice
• US State Department TravelAdvisories - US citizens/nationals are also encouraged to register with the Smart Traveler Enrolment Program (STEP)
• Foreign Embassies and Consulates in Spain

MAJOR CRITICAL INCIDENTS

In the rare event of a firearms or weapons attack, the advice is to:

• Run to a place of safety – this is a better option than to surrender or negotiate – if there’s nowhere to go then…
• Hide - remember to turn your phone to silent and turn off vibrate – barricade yourself in if you can
• Tell the police by calling 112 when it is safe to do 

If you are in in the vicinity of the Major Critical Incident, follow the guidance of relevant officials (e.g. fire marshals, event security, paramedics). If you are not in the vicinity, follow guidance and seek updates from official, credible sources.

AFTER AN EMERGENCY

Talking about an incident can help – FIE is here to support you in a number of ways:

• Contact our local support team by emailing them (This email address is being protected from spambots. You need JavaScript enabled to view it.) 
• Visit our Counseling & Mental Health page for information on services such as Victim Support 

RESOURCES & SUPPORT

Barcelona

Ester Tapiz
A specialist in psychology who offers an ideal space for you to talk, always with confidence and respect. This is a fee charging service provided in English.

Konsult'm
A psychological support service aimed at young people, adolescents, and mental health professionals. It proactively addresses emotional suffering and mental health issues. The service is anonymous, free, and available across all districts of Barcelona without an appointment. This is a free service provided in Spanish.

Tel. 679 333 363
Emotional Support Chat for Youth is a WhatsApp based service offering a confidential emotional support chat with volunteer advisor. The service is active around the clock, every day of the year.

Tel. 024
A helpline for suicide prevention promoted by the Ministry of Health. It’s accessible nationwide, confidential, and staffed by non-medical volunteers. This is a free service provided in Spanish.

Tel. 900 925 555
Barcelona City Council Suicide Prevention Line provides assistance to individuals at risk of suicide, as well as their family, friends, and acquaintances. It’s free, anonymous, confidential, and available 24/7, staffed by non medical volunteers. This is a free service provided in Spanish.

Madrid

Psychological Assistance Service
The Psychological Assistance Service for Young People offers you emotional management guidelines to deal with situations of conflict, doubt or psychological crisis and prevent the appearance of acute and complex symptoms. This free service is for: young people from 14 to 30 years old, family members and youth professionals. Available by phonecall or via WhatsApp on 900 41 30 00. This is a free service provided in Spanish.

Tel. 024
A helpline for suicide prevention promoted by the Ministry of Health. It’s accessible nationwide, confidential, and staffed by non-medical volunteers. This is a free service provided in Spanish.