Student Life FAQ

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You will probably have lots of questions before and during your time in London. Don't worry! We are here to help. Below is a list of frequently asked questions about living in London. 

 

Are you looking for a doctor, grocery store or other amenities in the area? Click here to view the FIE local area map.


How do I see a doctor?

You can either make an appointment at our local GP surgery, Emperor’s Gate, or visit a walk-in center. Further details can be found on our Medical Services page.


How do I submit an insurance claim?

If you are covered by Endsleigh Travel Insurance, visit our Insurance page for further information on your insurance policy and how to make a claim.


How do I submit a maintenance report?

Maintenance reports can be submitted here on the FIE website.


Is there a gym nearby?

Yes, there are a number of gyms and fitness facilities in the area. Further details can be found on our Fitness page.


What do I do about cell phones?

Use your current cell phone (if unlocked) or buy a SIM free handset and insert a new SIM card with a pay-as-you-go or monthly plan. There are many different types of SIM card plans, so make sure you shop around to find the best calls/text/data plan for you. Our local area map has a list of local phone stores. You can still use your cell phone from home for calls/roaming whenever you're connected to WIFI, but we don’t recommend buying international plans for your current phone as these are often expensive and you may face high roaming charges.


What do I do if my FIE ID Card is lost or stolen?

Notify Student Life in person or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.. Replacements are £12 cash which needs to be paid to the Student Life office. Replacements should arrive within 1 week.


What do I do if my Oyster Card is lost or stolen?

Notify Student Life in person or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.. Replacements are free of charge, but you will need to pay for the cost of your travel while you’re waiting for your replacement. Replacements should arrive within 3-4 working days.


What do I do if my wallet is lost or stolen?

Cancel your credit cards and notify your bank as soon as possible. If the wallet is stolen, report it to the police. We have a phone in our office that you can use to phone your bank/the police if needed. If you aren’t able to access your money until you receive your new cards, please contact Student Life for support.


Where can I rehearse my musical instrument?

Email This email address is being protected from spambots. You need JavaScript enabled to view it. to reserve a room for rehearsal at Foundation House or Metrogate House. If you’re a pianist, we have digital pianos at both locations available for use.


Where can my family/friends stay when they visit?

There are plenty of hotels and hostels in the local area. Further details can be found on our Places to Stay page.


Which libraries can I sign up to? Can I use the library at Imperial College?

FIE students have access to Birkbeck College Library, who have extensive academic resources and study spaces. Students can also sign up for a membership card at Kensington & Chelsea public libraries. Further details can be found on our Libraries and Online Resources page. Please note that you cannot use the library at Imperial College as this is only available to students enrolled at Imperial College.